Reference

Your Rights and Our Legal Commitments

Q: How do I request a copy of the data sasaranjitu holds about me?

Email legal@sasaranjitu.xyz with your account ID and subject line DATA REQUEST. We will compile and send a full data export to your registered email within five business days, covering account records, transaction logs and any stored preferences.

sasaranjitu operates under a clear legal framework designed specifically for Indonesia, covering how your account data is handled, how payment transactions via DANA, OVO, GoPay and QRIS are…

Account Data ProtectionDANA & OVO Transactions CoveredIndonesia-Specific JurisdictionClear User RightsDispute Resolution Path

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How Our Legal Policy Applies to Your Account

sasaranjitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal policy covers every interaction you have with sasaranjitu — from the moment you open your account to each deposit made through DANA, OVO, GoPay or QRIS. We retain transaction records for a minimum of 90 days to support any dispute you may raise, and

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account data is stored on encrypted servers with access logs maintained. Eligibility to use certain features depends on local law, and we clearly flag those sections inside your account dashboard. Any changes to this policy are communicated via your registered email at least 14 days before
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they take effect, giving you time to review and, if needed, close your account without penalty. Players in Makassar and across Indonesia are covered equally under these terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

When you have a question about your rights, data access or a disputed transaction, our dedicated compliance support team is available around the clock. You can reach us through live chat inside your account dashboard, by email at [email protected], or via our official Telegram support channel. Response times for legal inquiries are capped at 48 hours, and all communications are logged for your protection.

Team online

Live Chat

Access the live chat button inside your account dashboard, available 24 hours a day. Our compliance agents handle data requests, account queries and transaction disputes with a 48-hour response commitment.

Email — [email protected]

Send detailed legal requests or data deletion inquiries to our email. Attach your account ID for faster processing. We acknowledge every email within 24 hours and resolve within 48 hours for standard requests.

Telegram Support Channel

Our Telegram channel handles urgent account-access and legal clarification requests. Share your registered account number when you open the chat so our team can pull your record without delay.

DATA & ACCOUNT SECURITY

How sasaranjitu Handles Your Legal Protections

We apply encryption at rest and in transit for every account record, cookie session and payment log associated with your profile.

Data Encryption

All personal data — including your registered email, phone number and payment method details — is encrypted using AES-256. We do not sell your data to third parties under any circumstances, and access is restricted to verified internal teams only.

Cookie Policy

We use session cookies to keep your lobby state intact and analytics cookies to improve page performance. You can manage cookie preferences from the settings tab in your account; withdrawing consent does not affect your ability to deposit or withdraw.

Account Security Steps

Two-step verification is available on all sasaranjitu accounts and can be activated from the security section of your profile. We log every login attempt by device and IP address, and you receive an alert email if a new device attempts access.

Retention Periods

Transaction records are kept for 90 days after each activity. Account registration data is held for the lifetime of your account plus 12 months after closure. You may request a copy of all retained data through the legal email contact at any time.

Who to Contact for Changes

To update, correct or delete your personal information, email [email protected] with your account ID and the specific change you are requesting. Our data team processes standard update requests within five business days.

Dispute and Escalation Path

If your issue is not resolved through live chat or email within 48 hours, you may escalate by replying to your case thread with the word ESCALATE. A senior compliance officer will review your case within a further 24 hours and issue a written resolution.

Common Questions About Our Legal Policy

Below are the questions we receive most often about legal rights, data handling and account policies on sasaranjitu. If your question is not covered here, our compliance team is reachable through the contact paths listed in the support section above.

We collect your name, email address, phone number and payment method identifiers such as your DANA or OVO wallet ID. This data is used only for account verification, transaction processing and legal compliance — never for third-party marketing without your explicit consent.

Email [email protected] with your account ID and subject line DATA REQUEST. We will compile and send a full data export to your registered email within five business days, covering account records, transaction logs and any stored preferences.

Yes. Submit a deletion request through the same legal email address. We will close your account and erase personal data within 30 days, retaining only the transaction records legally required for the 90-day compliance window, after which those are also purged.

Some account features and game categories are available only where local law permits. We display a clear notice inside the account dashboard next to any restricted feature, so you always know which parts of the lobby are accessible from your region.

Every DANA and GoPay transaction generates a reference ID logged on both ends. If you dispute a charge, share that reference ID through live chat or the legal email; our team cross-checks server logs and payment gateway records within 48 hours and issues a written finding.

We send policy update notices to your registered email a minimum of 14 days before changes take effect. The updated policy is also posted on this page with a revision date, so you can compare the current and previous versions side by side.

QRIS transaction records are retained for 90 days after account closure to cover any pending disputes, then permanently deleted. You can request a full export of those records before closing your account through the data request process described above.

Your Rights and Our Legal Commitments

Reach Our Legal and Compliance Team

Live Chat

Email — [email protected]

Telegram Support Channel

How sasaranjitu Handles Your Legal Protections

Data Encryption

Cookie Policy

Account Security Steps

Retention Periods

Who to Contact for Changes

Dispute and Escalation Path

Common Questions About Our Legal Policy

01 What personal data does sasaranjitu collect when I open an account?

02 How do I request a copy of the data sasaranjitu holds about me?

03 Can I ask sasaranjitu to delete my account and all associated data?

04 Does access to all features depend on local law in Indonesia?

05 How are disputes about DANA or GoPay transactions handled legally?

06 How long in advance will sasaranjitu notify me of legal policy changes?

07 What happens to my QRIS payment records if I close my account?

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