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How sasaranjitu Protects Your Personal Data

At sasaranjitu, your personal data is handled with clear rules — what we collect, why we collect it, and how long we keep it are all documented here…

Data encrypted in transitDANA, OVO, GoPay, QRIS transaction records securedAccount data access on requestRetention limits appliedContact us to update or delete

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What Data We Collect and Why

sasaranjitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with sasaranjitu, we collect the information needed to operate your account securely: your name, email address, phone number, and the payment identifiers linked to DANA, OVO, GoPay or QRIS. We also log device type, browser session data, and IP address to

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detect unauthorised access attempts. Transaction records — including deposit timestamps and withdrawal confirmations — are stored to comply with applicable financial record-keeping obligations. We do not sell your personal information to third parties. Data sharing occurs only where required by local regulatory bodies or to process
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your payments through the relevant Indonesian payment rails. Your eligibility to use certain account features depends on local law, and we apply those boundaries at the account level automatically.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Data Rights

If you have a question about how sasaranjitu stores or processes your data, or if you want to request a correction or deletion, our privacy support team is reachable seven days a week. Whether you are in Semarang or anywhere else across Indonesia, the same response process applies — submit your request and we aim to respond within two business days.

Team online

Live Chat

Open the chat widget inside your account dashboard between 08:00 and 23:00 WIB daily. A privacy-trained agent will handle data access, correction or deletion requests directly from this channel.

Email Support

Send your data request to our privacy inbox and include your registered email address and account ID. We aim to confirm receipt within 24 hours and resolve within two business days.

Account Settings Portal

Log in and navigate to Account Settings, then Privacy Controls to download your stored data, update contact details or submit a formal deletion request without contacting support at all.

DATA HANDLING PRACTICES

Six Ways We Keep Your Data Safe

We built sasaranjitu's data infrastructure around concrete practices rather than vague commitments.

Encryption in Transit

All data exchanged between your device and our servers travels over TLS 1.2 or higher. This applies to login sessions, account edits, and every payment request you send through DANA, OVO, GoPay or QRIS.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure which pages load slowly. You can manage or withdraw cookie consent at any time through the cookie preference panel in your browser settings.

Account Security

Login attempts are monitored for unusual patterns — multiple failed entries from an unfamiliar IP trigger an automatic account hold and an email alert to your registered address within minutes.

Data Retention Limits

Active account data is retained for as long as your account remains open. After account closure, transaction records are kept for a maximum of five years to meet financial reporting obligations, then permanently deleted.

Third-Party Sharing

We share data only with the Indonesian payment processors operating DANA, OVO, GoPay and QRIS rails, and only the minimum fields each processor needs to complete or verify your transaction. No marketing brokers receive your data.

Your Right to Access and Correct

You can request a full export of the personal data we hold on your account at any time via Account Settings. Corrections to inaccurate data are processed within two business days of a verified request.

Common Questions About Your Data at sasaranjitu

The questions below come directly from what account holders ask when they want to understand how their personal information is managed. Each answer reflects how our systems actually work, not a generic template response.

We collect your name, email address, phone number, and the payment identifier linked to your chosen method — DANA, OVO, GoPay or QRIS. We also log your device type and IP address for security monitoring purposes.

We share only what is strictly necessary with the payment processors handling your DANA, OVO, GoPay or QRIS transactions, and with regulatory bodies where local law requires disclosure. No data is sold to advertisers or data brokers.

Transaction records are retained for up to five years after account closure to meet applicable financial record-keeping obligations. After that period, all records are permanently and irreversibly deleted from our systems.

Yes. Log in, go to Account Settings, then Privacy Controls and select 'Export My Data'. The export is prepared within two business days and delivered to your registered email address as a secure downloadable file.

Submit a deletion request through the Privacy Controls panel in Account Settings, or contact our privacy team via live chat between 08:00 and 23:00 WIB. We confirm deletion within two business days of verifying your identity.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can review and withdraw consent for non-essential cookies at any time through the cookie preference panel in your browser or account settings.

Some account features and data-sharing settings depend on local law. Where local law permits, you have full access to export, correct and delete your stored data through the self-service panel inside your account.

How sasaranjitu Protects Your Personal Data

Reach Us About Your Data Rights

Live Chat

Email Support

Account Settings Portal

Six Ways We Keep Your Data Safe

Encryption in Transit

Cookie Policy

Account Security

Data Retention Limits

Third-Party Sharing

Your Right to Access and Correct

Common Questions About Your Data at sasaranjitu

01 What personal information does sasaranjitu collect when I open an account?

02 Does sasaranjitu share my data with any third parties?

03 How long does sasaranjitu keep my transaction records?

04 Can I request a copy of all the data sasaranjitu holds about me?

05 How do I ask sasaranjitu to delete my personal data?

06 What cookies does sasaranjitu use and how do I control them?

07 Does my access to certain data features depend on where I am located?

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